Help desk software with an AI agent
Every customer email, chat and form lands in one inbox, routes itself, and the routine ones get answered by AI from your help center.
- AI resolutions included in every seat
- Your ticket data stays yours
- Cancel anytime
- Customer intent
- Refund for a duplicate charge
- Priority
- High
- Language
- English
- First response due
- 12m left
Routine tickets answered in minutes
No ticket misses its SLA silently
One bill per seat, AI included
Help desk software your team uses all day
Six parts of one product, built to work together from the first ticket.
Compare all features-
One shared inbox for every channel
Email, chat, web forms and the API arrive in one queue, one thread per customer. Collision detection shows when a teammate is already replying, so no customer gets two answers.
OpenPendingSolved -
Ticket routing that sets itself up
Rules route by keyword, customer, channel and business hours. Before they run, AI classification fills in category, priority, sentiment and language. Round-robin and load-balanced assignment keep the queue even.
Rule: channel = chat AND tag = vip, assign to Priority team -
SLA clocks that warn before they breach
Set first response and resolution targets per priority and per customer tier, with business hours and holidays. Ticketagent warns before a breach. When a clock runs out, it escalates to a lead.
First response due in 14m -
A knowledge base that fills its own gaps
Publish a public help center and keep internal articles for your team in the same place. Ticketagent suggests new articles from resolved tickets, so the gaps fill themselves.
Article: Refunds and double charges -
AI drafts that show their source
The AI agent writes a reply for every ticket, grounded in your knowledge base, and shows the article it used. Agents check the source, edit if needed and send.
Source: Password reset steps -
AI auto-resolve only where you allow it
You pick the intents the agent may close on its own and the confidence it needs. Below that line it hands the ticket to a person with a two-line summary. Every AI action is logged.
Auto-resolved, confidence 0.91
Support ticketing, from inbox to report
From the moment a message arrives to the report at month end, every ticket follows the same path.
-
Arrives
An email, chat, form or API call becomes a ticket in the shared inbox, attached to the customer's history.
-
Classified
The AI reads the message and sets category, priority, sentiment and language in a second.
Charged twice for September- Category
- Billing
- Customer intent
- intent = duplicate_charge
-
Routed
Your rules pick the team and the agent. The SLA clock starts on your business hours.
Charged twice for SeptemberRouted to Billing by rule: intent = duplicate_charge, channel = email12m left -
Answered
The AI agent drafts a cited reply. When the intent is approved and it is confident, it resolves the ticket itself.
Charged twice for SeptemberSource: Refunds and double chargesAuto-resolveConfidence 0.93 -
Measured
Reports show first response time, resolution time, SLA attainment, AI resolution rate and CSAT.
Charged twice for SeptemberAuto-resolvedSolved
Try the AI agent on a real message
Paste a customer message or pick a ready ticket. The agent classifies it, routes it, starts the SLA clock and writes a reply from the demo help center.
Ticket
- Category
- Priority
- Sentiment
- Language
- Customer intent
Routing
- Assigned team
- Rule that fired
- First response due
AI agent
Auto-resolve Hand to agent- Draft reply
- Cited article
- Confidence
- Decision
- Summary for the agent
What changes on the budget line
A help desk is a line in the budget that grows with the team. Here is what Ticketagent does to that line.
Routine tickets stop costing agent hours
Every routine ticket the AI agent closes returns agent time to the tickets that need a person. Your team handles more volume without a new hire for every spike.
SLA breaches stop surprising you
Timers run on your business hours, warn before a breach and escalate to a lead. A missed SLA is no longer something you discover in the monthly report.
A predictable bill
The seat price includes a pooled monthly volume of AI resolutions. There is no second meter per resolution. The bill does not grow when the AI does its job.
Help desk with AI included, compared
| Feature | Ticketagent | Help desk + separate AI add-on | Shared mailbox |
|---|---|---|---|
| AI resolutions in the seat price | Included, pooled per month | Billed per resolution or per pack | No AI |
| AI reply drafts with sources | Every ticket | Often a paid add-on per agent | No |
| SLA timers and escalations | Yes | Yes | No |
| Routing rules and assignment | Yes | Yes | Manual |
| Knowledge base and help center | Yes | Yes | No |
| Per-seat pricing | One price per agent | Seat price plus AI usage | Mailbox fee |
| SAML SSO | Business plan | Usually top tier | Depends on provider |
Help desk pricing per agent, AI included
Pick a plan per agent seat. Yearly billing saves about 17 percent.
Starter
For small teams moving off a shared mailbox.
- Shared inbox for email and web form
- 1 SLA policy with business hours
- Public help center, up to 100 articles
- AI reply drafts on every ticket
- 50 AI auto-resolutions per seat per month, pooled
Team
RecommendedFor growing support teams.
- Live chat widget, unlimited inboxes and teams
- AI routing, round-robin and load-balanced assignment
- Unlimited SLA policies and escalations
- 150 AI auto-resolutions per seat per month, pooled
- Slack, Jira, GitHub, webhooks and REST API
Business
For multi-brand and regulated teams.
- Up to 5 brands and help centers
- AI agent actions through your own API
- 400 AI auto-resolutions per seat per month, pooled
- SAML single sign-on and custom roles
- Audit log and data retention controls
Enterprise
For large teams and IT service desks.
- Volume seat pricing
- Custom AI resolution volume
- SCIM user provisioning
- Data processing agreement and security review
- Invoicing and annual contract
Help desk software questions, answered
Yes. The demo on this page shows how the agent classifies, routes and drafts a reply for a message you choose. Paid plans start at $29 per agent per month, and you can cancel anytime.
A ticket the AI agent answers and closes on its own, without a person sending the reply. Drafts that an agent reviews and sends never count against the limit.
It hands the ticket to a person with a two-line summary and a suggested draft. You set the confidence threshold and the list of intents it may close alone.
Yes. You forward your existing address, such as [email protected], to your Ticketagent inbox, and replies go out from that same address.
The agent answers from your knowledge base and your approved replies. Your ticket data is not used to train shared models.
Each SLA policy has its own business hours, time zone and holiday calendar. Clocks pause outside those hours and while a ticket waits on the customer.
Yes. You bring tickets, customers and knowledge base articles over from your current help desk or a CSV export, and run both side by side while your team switches.
SAML single sign-on is part of the Business plan. Enterprise adds SCIM user provisioning.
A seat added mid-cycle is charged pro rata for the rest of the billing period, and the pooled AI volume grows with it.
Yes. Monthly plans stop at the end of the current month, yearly plans at the end of the paid year, and you can export your data before you go.
Give your support team an AI agent
One inbox, clocks that watch themselves and an agent that answers the routine tickets. Set it up today.